Shipping & Returns
We deliver to the UK as well as to selected European countries. Standard Shipping (within the UK) takes 2-5 days and Express Shipping is usually the next business day. Overseas deliveries may take up to 10 days to arrive.
Please note that our couriers can occasionally deliver your order outside these times, particularly during peak seasons.
Teatulia does not recommend that customers instruct couriers to leave items outside of the delivery address. If customers decide to have parcels left in their absence, Teatulia will not be responsible for any damage or loss.
Please see a list of countries that we deliver to below:
England, Scotland, and Wales and Northern Ireland.
Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine.
UNITED STATES OF AMERICA:
Please visit our US website: www.teatulia.com
REST OF THE WORLD:
Unfortunately, we do not ship to the rest of the world at this time.
We hope you love everything you receive, but if you would like to return something then the item(s) need to be returned to us in their original condition, within 30 days of receiving your order.
We are unable to offer an exchange unless the item is faulty or damaged. In this case, the exchange will be for the same product only. If you would like a different item then the item must be returned and a new order must be placed.
If you do wish to return an item, please contact us first within the 30 days to receive our instructions. It is your responsibility to return items using a secure postage method, and sufficient packaging to ensure the order is returned in the original condition. The item is your responsibility until we receive it, and you are responsible to pay the cost of the returns postage. We recommend using a tracked method.
Please contact us at firstname.lastname@example.org if you wish to return your order or have any questions.
All returned items will be refunded within 3-5 working days of us receiving them, minus the cost of the initial postage fee (if applicable).