Terms of Sale
This page tells you information about us and the legal terms and conditions (“Terms”) on which the various products (“Products”) listed on the Teatulia website – http://www.teatuliabar.com/ – and any associated digital platforms (the “Website”) are offered for sale to you.
“We”, “us”, “our” are Teatulia UK Limited a company registered in England and Wales under company number 10927351 with our registered office at c/o Sakura, Dawes Road Hub, 20 Dawes Rd, Fulham, London SW6 7EN.
“You” “your” are the person who buys or agrees to buy Products on the Website from us.
For ease of reading, we have divided these Terms into several sections:
- Use of the Website
- How to contact us
- Right of return, refund or cancellation
- Our liability
- Other important terms
These Terms will apply to any contract for the sale of Products which you enter into using the Website to you (each a “Contract”). Please read these Terms carefully before ordering any Products from the Website. By placing an order on the Website you agree to be bound by these Terms, as well as any general terms and conditions of use, which may be published on the Website from time to time.
Every time you wish to order a Product, please check these Terms as we may have made changes to them since your last order and the Terms in force at the date of each order will apply.
USE OF THE WEBSITE
To register to use the Website and purchase Products you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to:
- Decline a new customer registration or suspend a customer's account at any time and at our sole discretion.
- We reserve the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.
- We reserve the right in our absolute discretion to discontinue the website or services, or any part thereof, at any time, with or without notice.
Please note this is a website directed at retail consumers and all purchases made via it shall be deemed to be intended for personal consumption or for gifts only. For all UK, export and international bulk/trade orders and re-seller options, please contact customer services using the contact details given below.
HOW TO CONTACT US
When we refer, in these Terms, to "in writing", this will include e-mail.
If you have any questions or complaints about the Products or these Terms these should be sent to us at email@example.com. If we have to contact you we may do so by telephone, or by writing to you at the e-mail address or postal address you provided to us in your order and/or at the time that you registered to use the Website.
How we will accept your order
By placing an order you are offering to purchase a Product in accordance with these Terms. After you place an order for a Product, you will receive an e-mail from us acknowledging and confirming your order. At which point a binding contract will come into existence between you and us. We recommend that you print a copy of that order confirmation for your records, as well as a copy of these Terms.
If we cannot accept your order
If we are unable to accept your order, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product, we will refund you the full amount including any delivery charges, as soon as possible.
We reserve the right to limit quantities purchased per person, per household or per order and to cancel or refuse orders that exceed such limits.
Please note that all Products are offered subject to availability and that our acceptance of an order is not a guarantee that the relevant order will be delivered. In the event that we are unable to deliver any Products which you have ordered we will notify you as soon as possible and refund the value of them to you. Where an order includes sale items the order may be sent with sale items excluded if those items have sold our or become unavailable – where this is the case we will refund you the full value of the relevant sale items that have not been shipped.
Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
You must be 18
To place an order, you must be above the age of 18. If you are younger than 18, we ask that you to let a parent or legal guardian place your order. If it comes to our attention that an order has been made by a person under the age of 18, we reserve the right to decline it.
Products may vary slightly from their pictures on the Website
Whilst we have made every effort to display as accurately as possible, the colours and images of our Products that appear on the Website the images are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
Product packaging may vary
The packaging of the Products may vary from that shown in images on the Website.
Prices on the Website
The price of Products will always be shown to you before you submit your order. Prices for Products may change from time to time but changes, other than where mispricing has occurred, will not affect any order which we have accepted by e-mail.
What happens if the price is wrong
It is always possible that, despite our best efforts, some Products may be incorrectly priced on the Website. We will normally check prices before accepting your order. If a Product’s correct price at your order date is higher than the price stated to you, we will contact you for instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as mispricing, we may end the contract, refund you any sums you have paid and require the return of any such goods provided to you.
When will payment be taken
Full payment is required at the time the order is placed. You can pay through our payment processor or any other payment methods which we may add to the Website from time to time. Your use of any payment services to purchase Products will be subject to the terms and conditions of the applicable payment processor.
Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.
You agree to provide current, complete and accurate purchase and account information for all purchases made on the Website. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.
We use standard internet encryption technology to provide you with the maximum practicable level of security.
To minimise the risk of your credit, debit or charge card is being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases.
RIGHT OF RETURN, REFUND & CANCELLATION
Your right to return Products if you change your mind.
You have the right to return purchased Products for a refund within fourteen (14) days of you receiving the Products for any reason. The Products must be returned unused and in the condition sent to you with the original packaging (including for the avoidance of doubt any presentation, ring box and puff with which the item was shipped).
When you don't have the right to change your mind.
You do not have a right to change your mind and return products in the way described above if:
- Those Products were sealed for health protection or hygiene purposes, and they have been unsealed after receipt by you.
- Those Products were made to your individual specification (unless they are faulty)
- Those Products are perishable (unless they are faulty)
Your right to cancel or make changes to the order.
You may cancel a contract at any time within 14 days, beginning on the day after you received the Product(s). If you cancel the contract after the Product(s) have been dispatched to you or you have received them, you must return them to us. You will receive a full refund of the price paid for the Product(s), but not the cost of delivery. You will be responsible for the full cost of the Product(s) if they are lost or stolen during their return journey to us, so we recommend that you use a tracked delivery service which is insured appropriately. You may not return products which were sealed for health protection or hygiene purposes, if they have been unsealed after receipt by you (such as foodstuffs and perishable goods).
To cancel a Contract you must fill out the Cancellation Form at the end of these Terms. You must complete and return this form to us, either by e-mail to firstname.lastname@example.org, or return by mail to Teatulia UK Ltd. c/o Sakura, Dawes Road Hub, 20 Dawes Rd, Fulham, London SW6 7EN.
Once we receive your Cancellation Form we will send you a notification for your records, you may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation form by e-mail or by post, then your cancellation will be effective from the date you sent us the e-mail or posted the form to us.
If you wish to make changes to the Products you have ordered please contact us by emailing email@example.com. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products, timing of supply or anything else which would be necessary as a result of your requested change and ask for you to confirm whether you wish to go ahead with the change.
This provision does not affect your statutory rights as a consumer (see section below, “Your right to return Products that are faulty or not as described”).
Your right to return Products that are faulty or not as described.
If your Products are faulty or not as described, you have a right to cancel your order and get the Products replaced or receive a full refund if you notify us within the cancellation period. The cancellation period starts from the date of the e-mail from us to you confirming your order and ends 30 days after the day you actually receive the Product.
Alternatively, if your product is faulty or not as described and a period of more than 30 days and less than six months has elapsed, then you are entitled to request a replacement or a repair. If your Products cannot be repaired or replaced by us then you are entitled to request a refund within six months from the date that you received the Products. We reserve the right to reject refund requests which relate to goods which have been damaged by customers while being used or not correctly cared for.
If you are entitled to receive a refund in this way we will also refund the price you paid for the Products and any standard delivery charges that you paid for them (which excludes the cost of any expedited or special delivery that you may have opted for). We will also provide you a refund for any reasonable shipping charges you may incur by returning the faulty products to us.
If you are entitled to and request a refund, we will process this as soon as possible after receiving the returned faulty product from you and confirming the reported fault and, in any case, within 30 calendar days of the day of receiving it and making that confirmation
Our return process.
Please contact firstname.lastname@example.org to return Products and state the reason for your return. You must enclose a copy of your proof of purchase with your returned Product. We will refund your product as quickly as possible to your original payment method. Please note you will need to email us at email@example.com if your original payment method has expired to make alternate arrangements. We will process your refund within 5 days of receipt. Your bank or credit card company may take 4-7 business days to credit your account.
We have the right to withhold or reduce any refund on Products that have already been worn and/or which have been damaged or otherwise diminished in value.
How to return products
If you change your mind after products have been dispatched to you or you have received them and you elect to cancel your order as described above, you must return the products to us. You must either return the goods in person to where you bought them, or post them back to us at Teatulia UK, Marketing Logistics, 2 Redman Rd, Calne SN11 9PL within 14 days of telling us you wish to exercise your right to return Products.
We offer one free return per order; you will be responsible for paying the cost of postage if you choose to return Products to us after your initial free return. For further details of how to return items to us will be sent to you in the e-mail confirming your order.
Please note that we will not make any refund to you until we have received the relevant Products from you and confirmed that they have not been damaged or used.
We are responsible to you for foreseeable loss and damage caused by us
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that we could have foreseen because the loss or damage was an obvious consequence of our failure to comply with these Terms or our negligence or if they were contemplated by you and us at the time we entered into the Contract. We are not responsible for any loss or damage that we could not have foreseen.
We are not liable for business loss
We only supply products for domestic and private use. We have selected our products on the basis that they will be used for domestic purposes only. Accordingly we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, or for any other loss which you may suffer as a result of using Products in the context of a business, or other wholesaling or commercial enterprise. We also expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these Terms.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; or fraud or fraudulent misrepresentation; or any other liability which may not be limited or excluded under applicable law. Any statutory warranties to which you are entitled as a consumer (including, for example, that any service is carried out with reasonable skill and care, and any Products provided are of satisfactory quality) are unaffected by these Terms.
Our total aggregate liability in respect of any and all claims that you may bring against us in connection with Contracts and/or any use by you of the Website or Products shall be no more than the total of twice the value of the affected Product(s).
OTHER IMPORTANT TERMS
Intellectual Property and Copyright
The content of the www.teatuliabar.com Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without our written permission.
You agree to indemnify and hold Teatulia UK Limited harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Website, or from your use/misuse of the Website or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.
These Terms, and any Contracts which you may enter into with us, shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes which may arise in relation to these terms and their subject matter. This does not affect your statutory rights.
SOCIAL MEDIA COMPETITIONS
Please see here for terms and conditions.